"NeNe Chicken" means NeNe Chicken (Australia) Pty Ltd ACN 167 564 883.
1. Open and transparent management of personal information
We manage personal information in an open and transparent way. We will disclose to you the type of personal information we hold, how we collect it, and for what purposes we use and disclose such information.
If you believe that NeNe Chicken has breached the Australian Privacy Principles ("APPs"), please contact the Privacy Officer in writing and we will respond to you within 30 days. If you are not satisfied with our response, you may address your complaint to the Office of the Australian Information Commissioner.
2. Anonymity and Pseudonymity
We will not generally ask for your personal information for you to dine in our restaurants. However, if you wish to use our other services, such as the NeNe Chicken app, take part in promotions, it will, in most cases, be impractical for us to provide such services to you unless you disclose your personal information.
3. Collection of solicited personal information
Your ability to use the app and/or receive special offers from us, is dependent on you providing your information to us, including
In most cases, we will collect personal information directly from you unless you consent to us collecting it otherwise or it is unreasonable or impracticable to do so.
4. Dealing with unsolicited personal information
If we receive unsolicited personal information of the type which we could or should have solicited from you, we will keep it as if we had solicited this personal information. If it is information of the type that we could not or should not have ordinarily solicited from you and this information is not contained in a government record, we will destroy or de-identify it, if it is lawful and reasonable to do so.
5. Notification of the collection of personal information
Sometimes we may need to collect your personal information from a third party and when this occurs we will inform you. We will also be clear about the purpose of the collection, who we might disclose this information to, whether the personal information is required under an Australian law or a court/tribunal order and the main consequences of not collecting this information.
We will also inform you if NeNe Chicken is likely to disclose the personal information to overseas recipients, including the countries in which the recipients are located.
6. Use or disclosure of personal information
NeNe Chicken will not use or disclose personal information collected by us for any purpose other than the primary purpose for which it is collected, unless you would reasonably expect us to use or disclose such information for a secondary purpose or you consent to the use of the information for other purposes. Despite this, we may need to disclose your personal information in the following instances:
7. Direct marketing
NeNe Chicken may use or disclose the personal information we hold about you for the purpose of direct marketing, such as offers and/or promotions that may be of interest to you, if there is a reasonable expectation that your personal information will be used for this purpose and you have not opted out of receiving direct marketing communications from us, or where you have provided your consent.
NeNe Chicken will not directly market to you using information that is considered sensitive unless you have provided consent.
8. Cross-border disclosure of personal information
NeNe Chicken may transfer or store your personal information outside Australia as part of our standard IT practices and/or performing our services in respect of the primary purpose for which you provide your personal information to us.
If we disclose personal information to an overseas recipient without your consent, we will take reasonable steps to ensure that this recipient complies with the APPs in relation to that information.
9. Adoption, use or disclosure of government related identifiers
NeNe Chicken will not adopt, use or disclose government agency identifiers as our primary means of identifying you.
10. Quality of personal information
We will aim to keep your personal information accurate, up to date and complete. If you believe that any personal information we hold is inaccurate, incomplete or out of date, please contact us by e-mailing firstname.lastname@example.org.
11. Security of personal information
NeNe Chicken maintains a high standard of integrity and security of our database which contains the personal information of our customers. We have implemented significant precautions to protect the personal information we hold from such risks as misuse, interference, loss, or from unauthorised access, modification or disclosure. If we no longer need your personal information, we will take reasonable steps to destroy or de-identify such information.
12. Access to personal information
You may at any time request access to your personal information we hold. Where possible, we will provide you with access to that information either by providing you with copies of the information requested, allowing you to inspect the information requested or providing you with an accurate summary of the information we hold.
We may refuse to provide access to personal information in circumstances where the APPs allow such refusal. In such instances, we will provide written notice of the reasons for refusal (unless unreasonable to do so).
All requests for access to personal information should be in writing to the Privacy Officer. We will respond to your request within no more than 30 days. We may charge a fee in respect of our costs to produce requested information.
13. Correction of personal information
If NeNe Chicken holds information about you for a purpose and knows that the information is inaccurate, out of date, incomplete, irrelevant or misleading we will take steps to correct the information. If you request us to correct the information we will take reasonable steps to do so. If a third party is relying on this information, at your request we will also notify them, unless it is impracticable or unlawful to do so. If we refuse to make a correction, we will let you know why and the complaint mechanisms that are available to you. If we continue to use this information, you may request us to associate a statement that the information is inaccurate, out-of-date, incomplete, irrelevant or misleading to notify third party users of the information.
All requests for correction to personal information should be made in writing to the Privacy Officer. We will respond to your request within no later than 30 days and will not charge you for making the request for the correction of personal information.